Shipping and Refund Policy
Shipping Policy.
We are currently only shipping to addresses within the United States. We strive to get your order to you as quickly as possible, and most packages arrive within 3-7 business days after they are shipped.
Here's what you can expect:
Orders are typically processed within 1-2 business days.
You will receive a shipping confirmation email with tracking information once your order ships.
Standard shipping rates apply. You can see the shipping cost calculated at checkout based on your order total and location.
We offer expedited shipping options for faster delivery at an additional cost. These options will be displayed at checkout if available.
Please note:
Delivery times are estimates and may vary depending on your location and other factors beyond our control.
We are not responsible for delays caused by the shipping carrier.
During peak seasons or holidays, there may be slight delays in processing and shipping times. We will do our best to keep you informed if any significant delays are expected.
For more information on our return and refund policy, please visit our Returns & Refunds page: link to your Returns & Refunds page.
If you have any questions about your order or shipping, please don't hesitate to contact us: link to your Contact Us page.
By purchasing from our store, you agree to the terms and conditions outlined in our Shipping Policy.
I hope this is helpful! Feel free to adjust the wording and add any additional information that you think is relevant.
Refund Policy.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@culinaryedge.com. Please note that returns will need to be sent to the following address: 503 Chancellor Ave, Irvington, NJ 07111
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@culinaryedge.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@culinaryedge.com.